If you’re a veteran who disagrees with a decision made by the Department of Veterans Affairs (VA) regarding your disability claim, the Higher-Level Review (HLR) process offers an avenue for reconsideration.
This process involves a senior reviewer reassessing your case to identify any errors or misinterpretations in the initial decision. It’s important to note that during an HLR, no new evidence can be introduced; the review is based solely on the existing record.
Eligibility and Timeline
To be eligible for an HLR, you must file your request within one year from the date on your decision letter. The VA aims to complete HLR cases within an average of 125 days.
However, this timeline may extend if you opt for an informal conference—a phone call with the reviewer where you or your representative can discuss perceived errors and explain why you believe the decision should be changed. To expedite the process, consider submitting a written statement instead of requesting a conference.
How to Request an HLR
There are several ways to submit your HLR request:
- Online: For disability compensation claims, you can use the VA’s online HLR form.
- By Mail: Complete VA Form 20-0996 and send it to the appropriate address based on the type of benefit. For example, disability compensation claims should be mailed to the Claims Intake Center in Janesville, WI.
- In Person: Bring your completed form to a VA regional office.
For detailed instructions and specific mailing addresses, refer to your decision letter or consult the VA’s official guidelines.
What to Expect After Filing
After submitting your HLR request, the VA will review your case based on the existing evidence. If you’ve requested an informal conference, the reviewer will attempt to contact you twice, leaving a voicemail if no one answers. If contact isn’t made, they’ll proceed with reviewing your case based on the provided information.
Key Points to Remember
- No New Evidence: The HLR process does not allow for the submission of new evidence. If you have additional information to support your claim, consider filing a Supplemental Claim instead.
- One-Year Deadline: Ensure you file your HLR request within one year from the date on your decision letter to maintain eligibility.
- Informal Conference: While optional, an informal conference can provide an opportunity to discuss your case directly with the reviewer. However, it may extend the overall timeline.
The Higher-Level Review process is a valuable option for veterans seeking reconsideration of their disability claims without introducing new evidence.
By understanding the eligibility criteria, adhering to timelines, and knowing what to expect, you can navigate the HLR process more effectively. For personalized assistance, consider consulting with a VA-accredited representative or attorney.